db has been posting about some customer service issues recently (no link cos I know you already read it) and I thought this was too amusing not to post. <\/p>\n
A guy I work with has Time Warner Cable for his internet and for the last couple of days he says that their mail server’s time is off by an hour and 27 minutes, so his mail has the wrong timestamp. TWC lets you chat to a customer representative online and he sent me his transcript. It’s a little long so you can see it after the break. Anyone want to bet that RadleyH isn’t a real person?
\n<\/p>\n
\nRadleyH: Hello! Thank you for choosing Road Runner Internet Technical Chat. My name is Radley H. How may I assist you?
\nJim: the time on the web mail server is wrong
\nJim: off by 1 hour, 27 minutes (fast)
\nJim: PLEASE FIX IT
\nJim: been like this for over 2 days now
\nRadleyH: I’m more than happy to assist you. To resolve your issue we will need to perform some troubleshooting steps together, and I’ll be running some tests on my end. Feel free to ask questions along the way. <\/p>\nBefore we begin, please provide the following four pieces of information for security check and to verify your account: <\/p>\n
Jim: now, waht about changing the time?
\nJim: hello?
\nJim: hey
\nJim: what are you doing?
\nRadleyH: Yes, I am here
\nJim: this is a simple request
\nRadleyH: Thank you for the information, Jim
\nJim: I send mail. the time is 1 hour 27 minutes fast
\nRadleyH: I was pulling up your account details from my database
\nJim: it’s messing up my sort-by-time in my email agent
\nJim: doesn’t have anything to do with my account
\nRadleyH: Your session ID is ————-
\nJim: your web mail server’s time is off
\nJim: ugh
\nJim: I see Time warner has found yet another way to waste my time and provide terrible customer service
\nJim: congrats
\nRadleyH: Jim, I understand that Web Mail server time is offset by 1 hour and 27 minutes . Am I correct?
\nJim: I hope so
\nRadleyH: Thank you for confirming, I will certainly look into this<\/p>\nJim: if you send mail right now, it’ll say something like 12:15 on it
\nRadleyH: Webmail URL: http:\/\/webmail.san.rr.com
\nJim: what’s the link for?
\nRadleyH: Please check if you are able to login to Web Mail using the above link
\nJim: I know what it is, otherwise I wouldn’t know about the problem
\nJim: yup
\nRadleyH: Did you login to Web Mail?
\nJim: http:\/\/webmail.san.rr.com\/do\/mail\/message\/send?l=en-US v=standard
\nJim: I am logged in NOW
\nJim: and have been all morining
\nJim: I’m not an idiot you know
\nRadleyH: 1 Login to Web Mail
\n2. Select Settings
\n3. Select General
\n4. Time Zone
\nRadleyH: Please follow the above steps to configure Web Mail Time Stamp
\nJim: Just check the web server’s time, please.
\nJim: it will stop wasting both of our time
\nJim: no
\nJim: it is not a time zone problem
\nRadleyH: Let me know when completed above steps
\nJim: the server’s time is WRONG
\nJim: LOOK
\nJim: you’re wasting my time
\nJim: it is alreadyt he correct time zone (LA).
\nJim: PLEASE CHECK THE SERVER’S INTERNAL TIME
\nJim: IT IS WRONG
\nJim: what about that do you not understand?
\nRadleyH: I do understand, Jim
\nJim: yes, well, please fix it then, huh?
\nRadleyH: Did you complete the above steps?
\nJim: this is not a hard thing
\nJim: yes
\nJim: it is not a client config problem
\nJim: it is a server setting problem. The server’s current, internal clock is WRONG
\nJim: if you don’t believe me, send a mail using it to yourself and see that the time is off.
\nJim: please let me know when you’ve done that.
\nRadleyH: Please visit – http:\/\/www.rr.com\/reset
\nRadleyH: . Please open the webpage in your Web Browser
\nRadleyH: Please select Click here to reload the site
\nRadleyH: Let me know when done
\nJim: no
\nRadleyH: Did you try the above link?
\nJim: you’re wasting my time.
\nJim: ok, let me make it real easy for you:
\nJim: your web mail server has the wrong time set.
\nJim: PLEASE FIX IT.\n<\/p><\/blockquote>\n","protected":false},"excerpt":{"rendered":"db has been posting about some customer service issues recently (no link cos I know you already read it) and I thought this was too amusing not to post. A guy I work with has Time Warner Cable for his internet and for the last couple of days he says that their mail server’s time […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[10],"tags":[],"class_list":["post-654","post","type-post","status-publish","format-standard","hentry","category-general"],"_links":{"self":[{"href":"https:\/\/guapacha.com\/index.php?rest_route=\/wp\/v2\/posts\/654","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/guapacha.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/guapacha.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/guapacha.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/guapacha.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=654"}],"version-history":[{"count":0,"href":"https:\/\/guapacha.com\/index.php?rest_route=\/wp\/v2\/posts\/654\/revisions"}],"wp:attachment":[{"href":"https:\/\/guapacha.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=654"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/guapacha.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=654"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/guapacha.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=654"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}